Refund policy

Not happy with your purchase? You can return or cancel products under the following conditions:

• Cancellations: You can cancel your order at any time before it has been fulfilled. To cancel, contact us at info@solistique.com with your order number.
  
  
• Return period: 14 days from the day you receive the last item of your order. This period includes weekends and public holidays.
  
  
• How to return: Contact us at info@solistique.com with your order number and the product details. We will provide return instructions.
  
  
• Return costs: You cover the return shipping costs, unless the return is due to our mistake (damaged or incorrect item).
  
  
• Condition of returned items: We accept returns regardless of the reason. If the product shows signs of use beyond what is necessary to assess it, we reserve the right to deduct an amount for loss of value from your refund.
  
  
• Refunds: Once we receive and check your returned items, we will refund the purchase via your original payment method within 14 days.